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As a Field Service Engineer, Robotics at Madern Automation, you will play a crucial role in the modification and maintenance of our existing systems, as well as in supporting new installation projects during the initial commissioning phase. You will provide technical expertise and support to customers nationwide, leveraging your specialization in Robotics and/or PLC, while also possessing a broad technical knowledge to assist in various areas as needed.  

What we are looking for:

Technical & Structural Requirements
  • Education: Bachelor’s degree in Robotics, Electrical Engineering, Mechatronics, or a highly related equivalent technical discipline.
  • Professional Experience: Minimum of 5 years of relevant hands-on programming experience across industrial robotics and automation infrastructure.
  • Technical Aptitude: Strong diagnostic mechanical and electrical knowledge related to automated machinery, material handling, and plant logistics systems.
  • Travel Eligibility: Unrestricted willingness and ability to travel extensively (66%+), including domestic driving and international flights.
  • Credentials: Must possess a valid state-issued driver's license with a clean driving record and a valid U.S. Passport (or immediate ability to acquire one).
  • Work Authorization: Must be legally authorized to work in the United States without future employer sponsorship.
  Operational Competencies & Personal Fit
  • Collaborative Mindset: Exceptional team-oriented skills. Ability to collaborate seamlessly with international and domestic colleagues, while supporting customers from diverse geographical and cultural backgrounds.
  • Resilience Under Pressure: Proven capacity to maintain complete composure, physical focus, and technical effectiveness under tight timelines in fast-paced industrial environments.
  • Client-First Execution: A customer-focused mindset backed by a proactive approach to identifying, troubleshooting, and solving complex client needs on the ground.
  • Agility & Learning Curve: At Madern Automation, we value results-driven individuals committed to excellence. Much of our work involves unique, proprietary intellectual property. Candidates must display a strong self-starting attitude, an eagerness to learn on the job from seasoned experts, and the capacity to scale up technical competencies rapidly.
  Physical Demands & Work Environment
  • Strength & Dexterity: Ability to frequently lift, carry, push, and pull equipment components or repair tools weighing up to 50 pounds.
  • Industrial Mobility: Ability to stand, walk, bend, stoop, kneel, crouch, crawl, and safely climb ladders or scaffolding during installation phases.
  • Sensory Demands: Standard close vision, distance vision, color vision, depth perception, and manual focus properties to accurately diagnose wiring boards, PLC setups, and mechanical joints.
  • Environment & Safety: Absolute commitment to safety, health, and environmental standards. Routine exposure to active manufacturing environments with moving mechanical components and high-voltage configurations. Noise levels are typically moderate to loud, requiring consistent use of Personal Protective Equipment (PPE).

Why choose Madern?

Compensation & Benefits

  • Base Classification: Competitive hourly wages matching background and technical expertise, with complete FLSA overtime eligibility for hours worked past 40 in a single designated workweek.
  • Paid Holidays: 11 designated paid company holidays per calendar year.
  • Paid Time Off: Additional accrued Personal Paid Time Off (PTO) tailored to structural industry experience levels.
  • Culture & Opportunity: A collaborative, modern, people-focused operational culture with structural pathways for professional growth and engineering advancement.

 

 

  • Equal Opportunity Employer Statement: Madern Automation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetcs, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all structural employment agreements, hiring terms, placements, compensation, or technical trainings.

 

The recruitment process for this position is managed by our recruitment partner Kramer Poole.

 

About your role as a Field Service Engineer Robotics

This role involves frequent travel, with approximately 2/3 of your time spent at customer locations. When not on the road, you will be expected to work at our facility in the Raleigh/Apex, NC area. The Center of Excellence for Madern Automation is in the Netherlands, and you will be expected to collaborate frequently with your international colleagues, as well as travel to the Netherlands for training and project support. The bulk of Madern’s US-based clients are located east of the Mississippi, although travel throughout the United States and internationally is expected.

Your responsibilities as a Field Service Engineer Robotics

Field Service

  • Breakdown & Site Triage: Collaborate with the service department to assist customers in case of breakdowns, serving as the first point of contact for on-site activities related to assigned projects.
  • Commissioning: Support the commissioning of machines at customer sites, including physical installation, assembly, testing, and strict adherence to technical specifications.
  • Training & Manuals: Develop manual documentation and provide hands-on operator training to customer personnel.
  • System Knowledge: Maintain deep, functional technical knowledge of all existing and planned Madern Automation equipment installations.
  • Service Rotation: Actively participate as an assigned technician in our rotating 24/7 emergency customer service escalation line (active support hours tracked and compensated under FLSA standards).
  Robotics/Controls Engineering
  • Engineering Support: Provide local execution and software alignment support as directed by the Netherlands engineering division or the US sales/service teams.
  • Software Competency: Maintain proficiency in all designated software environments, logic architectures, and specialized automation tooling platforms.
  • Logistics & Plant Tasks: Manage software and detail engineering execution; support US operations by sourcing or shipping designated parts, and execute other plant-support tasks as assigned.
  • Remote Communications: Prepare moderately complex documents and reports using various computer applications while adhering to project management plans. Deliver prompt, high-quality progress logs to colleagues and customers since you will frequently be working remotely from your primary team.

Your responsibilities as a Field Service Engineer Robotics

Field Service

  • Breakdown & Site Triage: Collaborate with the service department to assist customers in case of breakdowns, serving as the first point of contact for on-site activities related to assigned projects.
  • Commissioning: Support the commissioning of machines at customer sites, including physical installation, assembly, testing, and strict adherence to technical specifications.
  • Training & Manuals: Develop manual documentation and provide hands-on operator training to customer personnel.
  • System Knowledge: Maintain deep, functional technical knowledge of all existing and planned Madern Automation equipment installations.
  • Service Rotation: Actively participate as an assigned technician in our rotating 24/7 emergency customer service escalation line (active support hours tracked and compensated under FLSA standards).
  Robotics/Controls Engineering
  • Engineering Support: Provide local execution and software alignment support as directed by the Netherlands engineering division or the US sales/service teams.
  • Software Competency: Maintain proficiency in all designated software environments, logic architectures, and specialized automation tooling platforms.
  • Logistics & Plant Tasks: Manage software and detail engineering execution; support US operations by sourcing or shipping designated parts, and execute other plant-support tasks as assigned.
  • Remote Communications: Prepare moderately complex documents and reports using various computer applications while adhering to project management plans. Deliver prompt, high-quality progress logs to colleagues and customers since you will frequently be working remotely from your primary team.

We are looking forward to getting to know you!

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    Or take a look at our website madern.com to get an impression of our company, products and solutions and to get excited about what we do!

    What does your application procedure look like?

    Apply

    Submit your application through our website or contact us by phone.

    First contact

    You will receive a detailed response to your application from us within 1 week.

    Interview

    We will start with an initial meeting to see if there is a good fit. If the first conversation is positive, a second meeting will follow, where we will go deeper into your qualifications and the position.

    Get to know the team

    Experience Madern to see if we are the right match for each other.

    Hired

    After approval, we will welcome you to the organization. With the help of a comprehensive onboarding program, you'll make a flying start!