Madern careers
Build your career with Madern
Madern careers
Do you get energy of providing service and are you passioned by technology? Do you want to work in a project team and are you result driven? Do you have affinity with the machines and robots in the packaging industry? We are looking for you!

What we are looking for:

  • Completed MBO or HBO-level technical education;
  • Previous experience in a service-oriented technical role is a pre;
  • You give high priority to service and customer satisfaction by adding technical knowledge regarding questions on machines and robots;
  • Strong organizational and multitasking skills;
  • You have knowledge of producing quotations and you work easily and quickly with an ERP system;
  • Excellent communication skills in Dutch and English language, both orally and in writing.

Why choose Madern?

  • A challenging position in a dynamic environment;
  • A competitive salary;
  • 27 holidays and 13 advanced annual leave days;
  • Possibility to work from home;
  • A company laptop and mobile phone;
  • Education and development opportunities;
  • Several informal events and a Friday afternoon drink.

Your benefits with us:

Holidays

27 holidays, 13 advanced annual leave days

Dynamic environment

Challenging role in a vibrant setting.

Extra benefits

Competitive compensation and benefits packages

Activities

Informal events and Friday drinks.

Education

Opportunities for growth and development.

Salary in line with CAO Metalektro

Salary in line with CAO Metalektro

Laptop + mobile phone

You will get your own company laptop and smartphone.

About your role as a Technical Service Coordinator

Our commitment doesn’t end with delivery: we take pride in providing outstanding aftersales support, ensuring our customers experience the highest reliability and efficiency from our machines. We are seeking a Technical Service Coordinator to strengthen our team. This key role acts as the link between our customers, service engineers, and the engineering department—making sure that customer concerns are handled professionally, and that technical expertise is always close at hand. You will act as the first point of contact for machine failures and line modifications, maintaining close communication with customers—primarily remotely, and occasionally on-site. Your role is to ensure that service requests are processed efficiently, technical issues are resolved promptly, and customer satisfaction is consistently high. In addition, you will participate in the consignment service rotation, taking part in providing telephone support and technical guidance to customers, ensuring reliable service availability.

Your responsibilities as a Technical Service Coordinator

  • Aftersales customer support: Be the first point of contact for customers with technical questions, machine faults, or complaints.
  • Service coordination: Process, prioritize, and follow up on service requests and orders in our ERP system.
  • Maintenance & repairs: Prepare quotations for preventive maintenance, repairs, and complete overhauls.
  • Technical advisory: Provide customers with expert technical advice on machine use, troubleshooting, and optimization.
  • Fault handling: Guide and support field engineers or customers during breakdowns and urgent situations.
  • Consignment service phone duty: Participate in our service hotline rotation to ensure 24/7 support coverage.
  • Internal support: Serve as the technical backup for the service team and liaise closely with the engineering department to resolve complex issues.

Your responsibilities as a Technical Service Coordinator

  • Aftersales customer support: Be the first point of contact for customers with technical questions, machine faults, or complaints.
  • Service coordination: Process, prioritize, and follow up on service requests and orders in our ERP system.
  • Maintenance & repairs: Prepare quotations for preventive maintenance, repairs, and complete overhauls.
  • Technical advisory: Provide customers with expert technical advice on machine use, troubleshooting, and optimization.
  • Fault handling: Guide and support field engineers or customers during breakdowns and urgent situations.
  • Consignment service phone duty: Participate in our service hotline rotation to ensure 24/7 support coverage.
  • Internal support: Serve as the technical backup for the service team and liaise closely with the engineering department to resolve complex issues.

We are looking forward to getting to know you!

Send us your job application through the submit button.

    Want more information?


    Please contact Linda

    +31611442156 Send Whatsapp

    Or take a look at our website madern.com to get an impression of our company, products and solutions and to get excited about what we do!

    What does your application procedure look like?

    Apply

    Submit your application through our website or contact us by phone.

    First contact

    You will receive a detailed response to your application from us within 1 week.

    Interview

    We will start with an initial meeting to see if there is a good fit. If the first conversation is positive, a second meeting will follow, where we will go deeper into your qualifications and the position.

    Get to know the team

    Experience Madern to see if we are the right match for each other.

    Hired

    After approval, we will welcome you to the organization. With the help of a comprehensive onboarding program, you'll make a flying start!